Partner Bank will donate to Haven
March 17th was the cause of two celebrations as partner banks donated $1,000 to Haven, New Hampshire’s largest violence prevention and support services agency. From left to right: Kayla Williams, customer service assistant, Partner Bank. Laila Miller, Partner Bank Market Manager, Portsmouth. Jesse Dil Jacobs, Director of Development for Haven. Nora Happny, Development and Outreach Manager at Haven. Arlene Machado, customer service assistant.
Portsmouth – Heaven, formerly known as a safe place and sexual assault support service, is a selected organization in March and receives employee contributions from partner banks.
Each month, partner banks select employees and organizations to receive a $1,000 donation. This month, customer service assistant Arlene Machado is a selected employee, and she chose Haven, a Portsmouth-based 501(c)(3) organization.
Partner Banks and their employees want a better future for their community and their members, which is what will lead to a $1,000 donation to Haven.
East Side Tavern & Busters Billiards run and host Rochester Chamber Business
ROCHESTER – The Greater Rochester Chamber of Commerce has announced that East Side Tavern & Busters Billiards will be held on Tuesday, April 8th from 5:30 to 7pm at 43 Highland Street in Rochester. East Side Tavern & Busters Billiards offers a lively atmosphere with great food, drinks and entertainment.
Those who are involved in business outside of business hours should plan to bring plenty of business cards for networking and door awards. Light hors d’oeuvres are served and the bar is open. To register to join this business outside of business hours, visit rochesternh.org/aprilbah.
FedPoint wins 3 Stevie Awards in Sales and Customer Service
Portsmouth – Federal benefits manager and marketplace operator FedPoint has announced that they have received three 2025 Stevie Awards in the Customer Service and Contact Center Achievement Category, respectively, to innovatively use Artificial Intelligence (AI) to improve the customer experience. FedPoint has received the Silver Award for customer service transformation and two Bronze Awards for achieving the use of data and analytics in customer experience and customer service.
Sales & Customer Service Stevie Awards recognizes the achievements of customer service, contact centres, business development and sales professionals around the world. Other Stevie Awards programs include the prestigious American Business Awards and International Business Awards.
FedPoint’s 2025 awards recognized the company’s Customer Experience Transformation (CXT) initiative held in April 2024. This identifies opportunities for FedRamp to use authorized AI-enabled assessment tools to improve the benefits experiences of the company’s millions of federal and military customers.
For more information about FedPoint, visit FedPointusa.com.
HRCU receives double recognition for member safety and services
Holy Rosario Credit Union, a nearby credit union based in Rochester, New Hampshire, has announced that it is being honored with two member XP “Best of the Best” awards and AARP Banksafe-trained seals.
ROCHESTER – The Holy Rosario Credit Union has announced that it has been recognized for its fifth year by MemberXP, a leading customer experience program offered through the Credit Union Solutions Group (CUSG) as the recipient of the 2025 Best of the Best Award and the 2025 Best of the Best Award in the Loan Experience category. HRCU also received a 2025 AARP Banksafe trained seal for the fifth consecutive year.
HRCU is one of 193 financial organizations nationwide that won the Banksafe Trained Seal in 2025, highlighting the long-standing efforts of credit unions to protect their older members from financial exploitation. The seal is awarded after at least 80% of front-end staff have completed Banksafe training and credit unions have implemented rules and policies to directly address suspicious financial exploitation. For the fifth consecutive year, HRCU has surpassed AARP requirements by requiring training for associates serving all members.
The 2025 MemberXP “Best of the Best” award is based on insights from over 2.6 million data points, reflecting the experience of approximately 8.6 million credit union members. This comprehensive assessment process utilizes key performance metrics, including Net Promoter Score (NPS) and Member Effort Score (MES), to enable data experts to fine-tune their results. The Distinguished Award was announced in February as an annual award by CUSG, celebrating outstanding credit unions for their exceptional service.
MVSB supports youth success projects with tax credit purchases
From left to right: Deborah Miller, MVSB Mortgage Director NMLS #2425328, Ariel Hayes, Daniel Bowles, Sustainability Director of Youth Success Project, MVSB Branch Supervisor and MVSB Regional Vice President Jim Currigan, posing for a photo shoot at the MVSB Exeter branch.
Exeter – The New Hampshire Community Development and Finance Agency (CDFA) has awarded a tax credit to Youth Success Project, a youth-led organization focusing on the concentration and uplift of voices and youths who have experienced unaccompanied homelessness. The organization uses its contributions to fund sustainability positions and advance its mission to end the homelessness of young people. MVSB (Meredith Village Savings Bank) was proud to be able to purchase a $10,000 tax credit to support the effort.
The Youth Success Project is a youth-driven organization focused on focusing and elevating the voices of young people who have experienced unaccompanied homelessness (without parents or guardians) in New Hampshire. For more information, please visit nhyouthsuccess.com.
Colliers announces the 2024 year-end awards
Winners in New Hampshire and Maine offices in 2024.
Portsmouth – Colliers, a global leader in commercial real estate services, has announced the 2024 winners in its New Hampshire and Maine offices.
New Hampshire Vice President and Principal Doug Martin received the 2024 Top Producer Award, recognising exceptional performance and leadership in the market.
New Hampshire Managing Directors and Principals Dag Martin and Bob Roller have won contracts for a role in the $6.9 million sale of 299 Pepsi Road in Manchester, New Hampshire, a 51,000 SF warehouse/manufacturing building.
The Acceleration Award was presented to Andy Ward, a senior associate at the Portsmouth office, for his impressive year. Ward achieved strong production levels in 2024, further strengthening his expertise in the coastal commercial real estate market.
Additionally, Maine Managing Director and Principal Mike Cobb was awarded the Darlington Des De Fano Inspiration Award. In honor of two of Colliers’ late colleagues, the award recognizes individuals who have directed themselves in an inspirational way over the past year. Cobb’s dedication, integrity, Colliers and his unwavering leadership in his community embody this spirit of awareness.
This article was originally featured in Portsmouth Herald: Business After-Sales, and FedPoint Wins Awards: Seacoast Business News.
